Privacy Policy

1. Introduction

This Privacy Policy explains how Giftworks AI collects, uses, and protects your information when you use our platform.

By accessing or using Giftworks AI, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

Personal Information:

• Name

• Email address

• Phone number

• Billing and shipping address

Transaction Data:

• Order details

• RFQ submissions

• Customization inputs

• Payment status

Technical Data:

• IP address

• Browser type

• Device information

• Cookies and usage data

3. How We Use Your Information

We use your information to:

• Process and manage orders

• Handle RFQ and customization workflows

• Communicate order updates and support

• Improve platform functionality and user experience

• Detect and prevent fraud or misuse

4. Data Sharing

We share your data only as necessary to provide services:

• Suppliers (for order fulfillment)

• Payment gateway providers

• Logistics and delivery partners

We do not sell or trade your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your data.

However, no system is completely secure, and users are responsible for maintaining account confidentiality.

6. Data Retention

We retain your information:

• As long as necessary to fulfill orders and services

• To comply with legal obligations

• To resolve disputes and enforce agreements

7. User Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (subject to legal limitations)

8. Cookies

We use cookies to:

• Maintain sessions

• Analyze usage patterns

• Personalize user experience

You may disable cookies in your browser settings, but some features may not function properly.

9. Third-Party Services

Giftworks AI may use third-party services for payments, analytics, and logistics.

We are not responsible for the privacy practices of these external providers.

10. Children's Privacy

Giftworks AI is not intended for individuals under the age of 18.

We do not knowingly collect personal data from children.

11. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be reflected on this page, and continued use of the platform implies acceptance.